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Refund policy

Digital Files and eBooks

LSAT with Jack does not accept returns, exchanges, or cancellations on digital files (eBooks and PDFs). Once digital access has been emailed to a customer it cannot be returned or refunded, because once the email has been sent it cannot be taken back.

If you cannot access your digital product, or you believe you received the wrong item, email jack@lsatwithjack.com and we will make it right.

Learning Platform Subscriptions

All subscriptions to the LSAT with Jack Learning Platform (30, 90, 180, and 365 day terms) are final and non-refundable. This is because access to the platform requires us to register your account with LSAC and link it to LawHub, a cost we incur as soon as your account is created and which cannot be reversed.

Subscriptions do not auto-renew. Your access ends at the end of the term you purchased.

If you are having trouble accessing the platform or linking your LawHub account, please email jack@lsatwithjack.com before purchasing again. We will get it working.

Physical Product Returns

We have a 7-day return policy: you have 7 days after your item is marked as delivered to request a return. Not all items are eligible.

To be eligible, your item must be brand new and unopened, in the same condition you received it, in its original packaging, with a receipt or proof of purchase. Hardcover books are delivered shrink-wrapped and must still be sealed in that wrapping.

Return shipping is paid by the customer. Original shipping fees are not refunded.

To start a return, email jack@lsatwithjack.com.

Please note: the Complete LSAT Guide Hard Cover + eBook order ($147) includes eBook access. The eBook is non-refundable once accessed.

  • If you return the hardcover and have not downloaded the eBook, your order is refunded in full.
  • If you have already downloaded the eBook, the eBook portion ($97, the price of the eBook Only edition) is retained and your refund covers the hardcover portion, $50.

Duplicate and Accidental Orders

If you were charged twice for the same item, or ordered the same item twice by accident, email us and we will refund the duplicate. This applies to digital products as well.

If you meant to order more than one copy, just tell us and we will leave your order as it is. We will always check with you before reversing anything.

Delivery Confirmation by Carrier

If the carrier provides proof of delivery matching the shipping address given at checkout, refunds will not be issued. This proof confirms the order reached the correct address. If you believe the proof is wrong, contact us within 7 days of the delivery date and we will open an investigation.

Once an order is with the carrier, tracking and delivery are in their hands. We will help you open an investigation, but we cannot redirect or expedite a parcel already in transit.

Lost Parcels

If tracking shows your order was never delivered, contact us. We will reship your order at no charge. Depending on the circumstances and the delay involved, we may also issue a partial refund of up to $25 for the inconvenience.

Damage and Other Issues

Please inspect your order on arrival and email jack@lsatwithjack.com immediately if any item is defective, damaged, incorrect, or missing, so we can evaluate it and make it right. Photographs are required. We cannot resolve a damage claim without them.

If your order was marked as delivered and you have not received it, notify us immediately. Once 7 days have passed since the item was marked delivered, we are no longer able to resolve the issue.

Exchanges

Exchanges are not typically offered. We replace items only if they are defective or damaged. Contact us if you need help and we will find a solution.

Incorrect or Incomplete Address

We are not responsible for orders shipped to an incorrect address provided by the customer. Please make sure your shipping information is accurate before completing your order.

If an order is returned to us because of an incorrect address, we can reship it to the correct address at the customer's expense, or issue a refund for the product price only (shipping fees are non-refundable). If the order is not returned to us, we are not able to issue any credit.

If you notice a wrong address on your order, email us immediately. We can usually correct it if the order has not yet shipped.

Non-Returnable Items

  • Sale items
  • Digital files, eBooks, and PDFs (whether purchased on their own or included with a physical product)
  • Learning Platform subscriptions

Refunds

Once your return is received it will be processed within 1-3 business days. If approved, you will be refunded automatically to your original payment method. Original shipping fees are not refunded. Please allow additional time for your bank or card issuer to post the refund. If your return is not approved after inspection, we will notify you at the email address used to place the order.

Sale Price Adjustments

Orders placed outside the dates of a listed sale cannot be cancelled, returned, or adjusted to the sale price. The only exception is an order placed on the same day as a sale where the sale price was not applied; on request we will adjust it to the sale price.

If a valid discount code failed to apply at checkout, contact us within 7 days and we will refund the difference.

Questions about this policy: jack@lsatwithjack.com